Privacy Policy
Our Privacy Policy
Overview
We’re 100% committed to protecting the privacy and security of all our customers. If you have any questions about how we do this, flick us a message at marketing@ossett-brewery.co.uk
How We Use Your Information
We use your information in a number of different ways as explained below. This illustrates what we do, and why we do it.
Your name and contact details
To deliver your order / We need this to get your beers to you
To send you service messages / We need this to get your beers to you
To send you information via email, SMS or post / Making you aware of what’s going on in the world of beer / So you can see our latest releases
Your D.O.B
To ensure you’re over 18 and legally allowed to drink beer / To prevent the selling of restricted products to minors
Your Payment Details
To take payment and issue refunds / We need this information in order to process your transaction
Your Contact History With Us
To provide Customer Service Support / We need to do this to give you the best possible buying experience
Your responses to surveys, competitions and similar
To run surveys, competition and similar If we don’t collect this information, how would we be able to contact you to tell you you’ve won?!
Sharing Your Information
We make a point of never sharing your personal data with any third parties.
However we do share your data as an essential part of being able to provide services to you.
Service Providers such as website hosts who help us run our business.
Companies that help fulfil your orders such as: payment providers, warehouses, delivery companies.
Marketing Messages
If you’ve given us your consent we’ll send you marketing messages by email and post.
How to stop these? You can stop these messages at any time by –
By clicking ‘unsubscribe’ in any email
By contacting a member of the Marketing team at marketing@ossett-brewery.co.uk
You will be unsubscribed with 2 working days. You will not be able to stop service messages as this is how we communicate important information about your order.
Keeping Your Information
We’ll hold onto your details for as long as it’s necessary for us to use them to provide the services you need. If you’ve placed an order with us then we have a duty to hold onto your details for 7 years.
Your Rights
The right to know how your information is being used
The right to access all the personal information we hold about you
The right to request that this information is updated
The right to request we delete your data (in certain circumstances)
The right to stop marketing messages
The right to request we transfer certain bits of your information to another provider
The right to complain to the ICO
Cookies
We use cookies on our website, for more information on this look here
Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a website more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:
To identify you
To customise our site for you
To help improve navigation
Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.
We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.
